If you need to change your email address on your crypto trading account, we’re happy to help. Before changing your email address, please note that:

1. The new email address cannot be associated with any other CoinBurp account (active, unconfirmed, or closed).

2. We highly recommend using a free public domain email that you will always have access to. Suppose you use self-hosted domains or email addresses included with services (such as your ISP or university email). In that case, the likelihood of losing access to the email address is significantly higher.

You can change the email address associated with your account by following these steps:

  • Sign into your CoinBurp account
  • Select Settings
  • Select Profile
  • Next to the Email address text box, select Change
  • Follow the instructions

Troubleshooting

Not receiving SMS authorisation code to your phone?

If you are not receiving the SMS authorisation code to your phone, please check if the number on your account is correct. If the number is not right, please contact support for instructions on how to reset your phone number. If the number is correct, please move to a known good signal location, restart your phone and attempt to change your email address again.

If you are still having trouble, please contact support. Our support team will help figure out the problem so you can access your crypto trading account.

Not receiving confirmation code email

If you are not receiving confirmation code email to your new email address, please ensure you typed the address correctly. If you are still having trouble, please contact support.

No longer have access to old email address

If you have lost access to your old email address, please contact support.

Once you have responded to the automatic message, we will send you further instructions.

Stolen phone

Your crypto exchange account contains a lot of private and sensitive information. If someone has stolen your phone with access to your email account, let us know immediately by contacting support.

Hacked email

If you suspect your email address has been hacked, let us know immediately by contacting support.

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